Incident System
Record any school incident in a structured way and track it through to resolution. Breakdowns, conflicts, student incidents or complaints, all documented and with an assigned owner.
Quick Incident Logging
Any team member can log an incident in seconds. Type, priority, description, location and attachments are stored instantly.
- Logging form with configurable fields by incident type
- Predefined categories: breakdown, maintenance, conflict, complaint, other
- Priority levels: low, medium, high, urgent
- Attach photographs or documents as evidence
- Automatic or manual assignment of the resolution owner
Tracking and Resolution
Each incident has its timeline with every step taken through to resolution. Nothing is lost, everything is recorded.
- Status flow: open, in progress, pending, resolved, closed
- Timeline with each action taken and by whom
- Automatic notifications to the reporter when the status changes
- Option to reopen incidents if they were not resolved correctly
Reports and Analysis
Analyze your school's incidents to detect patterns and improve. Average resolution time, most frequent types and trends over time in clear charts.
- Dashboard with metrics: open incidents, resolved, average resolution time
- Filters by type, priority, owner and time period
- Pattern detection: recurring incidents in the same rooms or equipment
- Report export for management meetings
- Complete incident history accessible by academic year
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